Refund policy
At TVAYORA, customer satisfaction is important to us.
Due to the nature of skincare products, we do not accept returns of opened or used products.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at hello@tvayora.com with your order number and photographs of the product.
Upon verification, we will arrange a replacement or issue a refund, as applicable.
Non-Returnable Items
- Opened products
- Used products
- Products damaged due to misuse
- Products returned without prior approval
- Refund Processing
Approved refunds will be processed to the original payment method. Refund timelines may vary depending on your payment provider and banking institution.